- Home
- FAQ
Frequently Asked Questions
Our turnaround time is around 7-10 Days from approval of the design.
Yes, we offer both services; we can embroider orders of any size.
We also offer Sublimation printing services, where we print your image and then apply it to the clothing items of your choice.
Monday – Friday 9am – 5pm
Saturday 9am – 1pm
Sunday CLOSED
Our e-mail address for enquires is:
Our Telephone number is:
Monday – Friday 9am – 5pm
Saturday 9am – 1pm
Sunday CLOSED
Logos and Images
You may need to have your image digitized if your previous clothing provider has not supplied you with the files.
We offer a digitizing service at a standard rate of £12.50. However, if you place an order for over £100, then we will cover this cost for you.
You will need to provide us with an image of your logo.
Digitising for embroidery
JPG, BMP, TIF, EPS, AI
Images for printed items
.ai and .eps
Yes we offer multiple placements for your embroidery and print.
- Front Left Chest – 70mm-120mm width
- Front Right Chest – 70mm-120mm width
- Upper Back – maximum 220mm width and height
- Upper arms Left or Right – 50mm-90mm
As a quick guide, we recommend that you do not have large embroidery on thinner items of clothing such as T-shirts and Polo shirts as they can distort after being washed.
We suggest you print on the back of T-shirts and Polo shirts.
Yes, we offer multiple placement options for your embroidery and printing.
- Front Left Chest – 70mm-120mm width
- Front Right Chest – 70mm-120mm width
- Upper Back – maximum 220mm width and height
- Upper arms Left or Right – 50mm-90mm
As a quick guide, we recommend avoiding large embroidery on thinner items of clothing, such as T-shirts and Polo shirts, as they can distort after being washed.
We suggest you print on the back of T-shirts and Polo shirts.
Delivery
Yes, of course, we’re located in Middlesbrough, but please get in touch with us before your arrival to ensure we have your order ready for collection.
We offer a flat rate of £8.95 for orders under £100; orders over £100 are eligible for free delivery.
Our trusted delivery partners are Royal Mail, DPD, and Evri.
Returns
We offer a 14-day return policy for non-customized products, which means you have 14 days from the date of receipt to initiate a return.
See Returns policy
Yes, we offer a 14-day refund policy on non-decorated items.
Bespoke Items cannot be returned unless there is an issue with the item.
Ordering an incorrect size which has been decorated unfortunately cannot be returned.
Please see our full returns and refund policy to ensure you can meet the criteria for a return.
Please use our return contact form to make a return.
After following the necessary steps, and once your return has been accepted and inspected, you can expect the funds to be credited back to your account either on the same day or within 15 days. The exact timeframe depends on your bank’s processing times and any potential delays.ur bank’s processing times and any potential delays.ur bank’s processing times and any potential delays.